Privacy Policy

Last updated: April 2026

File Folder Heaven ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and make purchases.

Information We Collect

We collect information you provide directly to us when you:

• Create an account (name, email address)
• Make a purchase (billing information processed securely by Stripe)
• Contact us through our contact form (name, email, message)
• Subscribe to our newsletter (email address)

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Provide access to your digital downloads
• Send order confirmations and download links
• Respond to your questions and support requests
• Improve our website and product offerings

Payment Security

All payment processing is handled securely by Stripe. We do not store your credit card information on our servers. Stripe's security practices are certified to PCI Service Provider Level 1, the most stringent level of certification in the payments industry.

Cookies

We use essential cookies to maintain your shopping session and account login. We use Cloudflare Turnstile for bot protection, which may set cookies for security purposes. We do not use third-party advertising cookies.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with service providers who assist us in operating our website (such as Stripe for payment processing and Cloudflare for hosting), subject to confidentiality agreements.

Data Retention

We retain your account information for as long as your account is active or as needed to provide you services. You may request deletion of your account by contacting us.

Children's Privacy

Our website is intended for use by adults (teachers, parents, and caregivers). We do not knowingly collect personal information from children under 13. Our educational products are designed for use by children under adult supervision.

Contact Us

If you have any questions about this Privacy Policy, please contact us or email us at info@filefolderheaven.com.