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FAQ

1) When will I receive my file folder games or activities?  

You will receive your file folder games instantly! All file folder games and activities are in a “downloadable,” format. Simply download, save, and print your file folder games and activities to assemble them.

2)  Do I have to have a Paypal Account to purchase file folder games and activities?

No.  Although all payments are processed through Paypal, you do not have to have an actual Paypal account.  When you get to the Paypal screen, you will be given two options:  Check out using Paypal Account or Check out using a credit card.  If you DO NOT have a Paypal account, and DO NOT wish to create one, click on the prompt that says, "Don't have a Paypal Account?  Check out using a credit card."  This option allows you to use any credit or debit card.


3) How do I download my file folder games and activities?

It’s really quite simple! Log in to your account.  Go to the top of the screen and click on, “My Account.”  Look at the middle of the screen and click, “View.” Click through two more screens, and you will see a big, red, “Download,” button. Click on the “Download,” button to retrieve your file folder games.


Try our free file folder games to learn the process!


4) I forgot to save my file folder games and activities to my computer and now my link has expired. Can I get my file folder games from you again?

Although we appreciate our customers downloading and saving their files within seven days, we understand that sometimes you get busy and forget. Please contact us and let us know if this is the case. We will make sure that you receive everything that you have purchased. Once you purchase from File Folder Heaven, the games and books are yours to keep forever.


5) What are the acceptable uses of File Folder Heaven’s printable file folder games and and activities?

Your purchased file folder games and activities are yours to download and print as many times as you want. This includes both classroom and personal use. Please do not share our file folder games, books and activities with those who have not purchased them. Commercial use of our file folder games and activities is strictly prohibited.

6) What is the best way to contact you?

Please contact me via email at natalie@filefolderheaven.com

All file folder games and activities at File Folder Heaven are sold in a downloadable format.  This means that there are  no refunds.


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